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Old 11-17-1999, 05:29 AM   #1
WildComputer
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Cool Goto depositing problems

Anybody else having problems with depositing money into your Goto a/c using a credit card.

I have had the following problems:

1. It asks me for an address (it never used to) each time

2. The state field gives a list of US/Canadian states only and is a pick-list

3. After the address page it seems to have forgotten my credit card number. Most of it has been replaced by Xs

I had to telephone them to try and deposit.

ArghhhhH!

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Old 11-17-1999, 08:13 AM   #2
geekbooks
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Cool

I have them do the automatic replenishment thing. The only hiccup I've experienced was when the credit card hit its expiration date. A phone call cleared it up ... but I didn't have to pay overseas rates for the call.

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Old 11-18-1999, 05:28 PM   #3
WildComputer
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Cool

My problems are over

Goto made a series of 3 slip ups, but eventually everything was solved.

In my book: This is great customer service. You do not have to be perfect first time - but sticking at it until a problem is solved (and giving decent responses) is what differentiates the good from the bad.

If anybody from Goto is reading - thanks to everybody there.

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Old 11-18-1999, 06:20 PM   #4
fairhousing
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as for the address field. i include it in online orders for the simple reason of detering fraud. basically, if the address doesn't match the cards owner's mailing address they don't get jack.

credit card fraud is rampant on the net

just my 2 cents, honest, it's all i've got after being taken for several rides by credit card fraud, hehe. http://www.very-cool-stuff.com/ubb/wink.gif

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