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Old 02-07-2000, 09:08 AM   #1
Flicker
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Join Date: Jan 2000
Location: Israel
Posts: 42
Angry Directleads not paying

I have $97 in the "Pending Payments" section on "DirectLeads" - half of which was supposed to be paid by December 30th and the other half on January 29th. Yet I've never recieved anything from them.
After sending an e-mail I was told that the checks were processed but are not being sent because they're changing their company name and banking account.
First of all, why do I have to send an e-mail myself for them to bother to tell me this?
Second, I now have now idea when (and IF) I will ever get paid by them...
Is anyone else currently facing these problems with them?
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Old 02-07-2000, 10:50 AM   #2
kris
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Cool

Well i think they are a reputable company. I used to have their ads and they paid me on time. I agree that it should take an email from the members to be notified. FWIW, I think you can trust them.
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Old 02-21-2000, 06:52 AM   #3
JWolfe
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Cool

Hi Flicker ...

Yes, we do pay on time and answer every email we get in as timely a fashion as possible.

It is true, we did move offices and we changed company name, so we were waiting on the new checks to arrive from the printer. 80% of the checks were sent before Feb 1, and the remainder were sent by the 10th or so of Feb.

Thank you Kris for your comment. Yes, we are honest and pay on time.

Flicker - please know we are here to answer your questions in the future if you have them -- call us any time http://www.very-cool-stuff.com/ubb/smile.gif

Jason
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Old 02-21-2000, 08:08 AM   #4
WildComputer
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Location: See Answers 2000 Limited
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Cool

JWolfe

I am trying to join DirectLeads and am having trouble with the sign-up form.

Our company is based in England (but we build sites for a US audience), but your form doesn't allow me to leave the "state" field blank, or select "London" or something. Help. I e-mailed your company as well. Thanks I'm real anxious to get started.,,

------------------
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Old 02-21-2000, 08:16 AM   #5
lwrules
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Lightbulb

Please see my post in the other directleads thread for my opinions about other options.

Sanford Wallace
CEO
SmartBotPRO.NET
#28 top web property, Dec'99 MediaMetrix
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Old 02-21-2000, 08:50 AM   #6
Flicker
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I did eventually get the check, which is good.
I still think, however, that users should be notified about such problems without them having to contact the company first.
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Old 02-21-2000, 09:19 AM   #7
lwrules
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Lightbulb

I couldn't agree with you more, Flicker. Communication is everything! If there is a problem, you, the ever-so-important customer, need to know about it first hand and quickly. I can't understand why some companies feel that it is the customers' responsibility to investigate why they haven't received payment for work that they performed in good faith (especially when said company is aware of a problem that supposedly affected 20% of its customer base). As I said in an earlier post, I've had only FANTASTIC experiences with Bach Systems (www.bachsys.com), WebSponsors (www.websponsors.com) and CyberBounty (www.cyberbounty.com). None of those companies play games. I get updates from them EVERY time there is the slightest problem (which is pretty rare, btw).

-Sanford
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Old 03-01-2000, 04:33 PM   #8
JWolfe
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lrules,

We agree with you. We email everyone when we have problems. And we even call folks http://www.very-cool-stuff.com/ubb/smile.gif. Additionally when we have problems we post in the News Section.

Seems our customer service is excellent, thanks for pointing that out Sanford!

Jwolfe
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