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Old 12-28-2000, 07:17 AM   #1
YeahBuddy
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Unhappy Affordable High-Bandwidth Web Host

Here's what I look for in a web host:

-Around 10 gigs of bandwidth for starters, since I'm going to be running a download site. Preferably, the server should have plans with more and eventually a dedicated server.
-At least 100 megs of space.
-Allows download sites (uncontroversial material, free fonts)
-Less than 15$/month.

So is my server soulmate out there somewhere? http://geekvillage.com/ubb/biggrin.gif I've been looking at CWIhosting.com, most people seem to have favorable reviews of them.
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Old 12-31-2000, 08:44 AM   #2
Tyme
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Sorry it took so long to answer this...I am on vacation on a 26,400 connection. I miss my high-speed access. http://geekvillage.com/ubb/smile.gif

When you have a download site, my suggestion is to find host that owns their own NOC. You will usually get a better deal that way on the bandwidth.

Since it's going to be a free font site, you will not need anything special like SSL, or a shopping cart, so I would go with Tera-Byte http://www.tera-byte.com. They own their own NOC, their plans give generous bandwith and they have excellent support. Check them out.

There are a couple others I could recommend, but like I said, I am on vacation, and working off of the top of my head. http://geekvillage.com/ubb/smile.gif http://geekvillage.com/ubb/smile.gif If you need others, post a request, and I will add more when I return.

Let us know what you decide!

------------------
Tyme
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Old 12-31-2000, 10:17 PM   #3
Chazhound

 
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Cool

I just moved one of my sites to tera-byte and so far I am not happy at all.

All I did was ask for the server paths and to activate SSI. Also my passwords do not work for email admin and they have yet to send me the correct login info. I have been with them over a week now.

They belittled me and more or less told me my problem was with my cgi script. They told me that to help me they would have to charge $50 an hour. They also said that I had to pay an extra $180 for SSI.
After trading emails, they appearently thought I was trying to set up SSL instead of SSI. Big difference.
I finally called and the tech wouldn't speak to me instead telling me he would email me.

All I wanted was the server paths and correct passwords ...

I am still awaiting the server information and the server paths for SSI since yesterday morning.

Probably will have to find another host as I can't get a simple SSI to call or a simple picture posting script to work correctly.

Most people that know me know that I am not a newbie and usually pretty easy going.

Maybe it was just me, or I caught them wrong, but they should never treat their customers like I have been treated so far.

If you a new webmaster don't expect to much help from support based on my experience.
Your pretty much on your own.

Chazhound

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Old 01-01-2001, 08:26 AM   #4
Tyme
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Unhappy

Wow...I am sorry to hear about your experience. You are the first one that I heard that had a problem like that.

Their NOC crew is on vacation...from Christmas to New Years, which is probably why you are getting a delayed response. They have a skeleton crew...can't speak about them, but from your experience, they do not seem to be handling things well. I do know it is not the regular crew that handles things.

Support will make or break a host. I never had a problem with them and I know quite a few people that host with them as well. When I hosted with them, I asked questions on a Sunday nite in the middle of the nite and received prompt answers...within 20 minutes. I am hoping that the reason (not a good reason, by far. I am not justifying the service you received) is due to the holiday. With my businesses, even though I am on vacation as well, I have people in place to handle things, and I can be reached and I better not hear any complaints while I am gone. That is what I hired them for. http://geekvillage.com/ubb/smile.gif

Since today is considered a holiday as well, I would fire off another email, and if you do not receive a response (might be a bit slower due to cleaning up after whoever is ******** things up over there), maybe I can help you get the information you need.

There are quite a few people using their services reading these forums. If you post a question in the other forum here, you might get an answer quickly. I realize you should not have to do this, but it may get you going quicker.

Ironically enough, one of the guys there posted in a couple forums how any customers might feel if the NOC crew went on vacation, and they all said give them a break cause they work so hard during the year. Wondering if they are regretting that now.

Please let us know what happens. I do not want to recommend a company if their service is getting bad.


------------------
Tyme
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[This message has been edited by Tyme (edited 01-01-2001).]
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Old 01-01-2001, 08:54 AM   #5
singloon

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yep, Steve at tera-byte.com is giving most of the tech guys a holiday break.. I have been with tera-byte.com for a dedicated raq3 server since Dec 5 and am happy with the service and support http://geekvillage.com/ubb/smile.gif

support replies have been very fast for me.. but i haven't needed their help for a while now.. everything is running okay that's why http://geekvillage.com/ubb/smile.gif

------------------[*]Australian Neon Genesis Evangelion[*]<A HREF="http://infilmbox.com/?geek" TARGET=_blank>film - writers - reviewers - reporters - designers
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Old 01-01-2001, 09:40 AM   #6
Chazhound

 
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Cool

Hi Folks!
Guess my frustration level showed...

Here is an update for ya:

1. I was logging on to the admin using the wrong url. /admin instead of /siteadmin.
So now I can log in to setup my email http://geekvillage.com/ubb/smile.gif

2. Steve was the first contact I had at the company and Steve was the one who belittled me and would not talk to me on the phone, telling me to email instead as he could work faster that way. Never heard back from him. I think Steve and I just had a personality conflict so I won't blame the company for that, it happens.

3. My last inquiry was answered by Brenda, who really seems to want to help http://geekvillage.com/ubb/smile.gif

4. Now I am just awaiting instruction on how to call server side includes.

Maybe one of you guys could tell me so I could get this site move finished.
I am trying to call like this:

( &lt;!--#exec cgi="/cgi-bin/funny/ppcount.cgi" --&gt; )

But keep getting internal server errors.
I had to edit the call out of 129 html pages to get the script to display without errors.
I had the script author take a look and everthing is set up fine from my end.

Will this call work with tera-byte?
It works at my three other hosts just fine this way.

I certainly understand the lean holiday support companies have, but still they should treat webmaster as customers. I felt like I was bugging them. First impressions are very important. If it wasn't for the good comments from this forum, I would have already left after my first communication.

Thanks for your help,
Chazhound http://www.FunnyPostcard.com
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Old 01-01-2001, 05:36 PM   #7
Chazhound

 
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Hi zMan and Steve,

Thanks for the reminder. It brings up another issue I am having with tera-byte.

If you look at any of my sites you will see that I use the .htaccess file on all of them.

When I uploaded my .htaccess file to the tera-byte server, it disappears.
I mean it is gone, nada, invisable, poof!

I even uploaded it as a .txt file and renamed it and it still disappeared.

The SSI call I am trying to use goes on my picture poster. I had already changed all the files to .shtml because of my .htaccess issue.

Have you ever heard of such? How would I upload this file?

Still have not heard back from Terra-byte.
It is a holiday so I don't really expect to.
The site is not my main one, but gets around 1500 uniques a day so I want to get it funtional fast.

Thanks very much for your suggestions,

Chazhound http://www.FunnyPostcard.com


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Old 01-01-2001, 07:12 PM   #8
singloon

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i use the .htaccess file method for some of my sites which still use .html files rather .php files and it works.

.htaccess does disappear but it's there and does work - i think it's setup that way as a security measure ?

anyway you can go in via telnet to the root directory and remove the .htaccess if you want with

rm .htaccess if i remember correctly



------------------[*]Australian Neon Genesis Evangelion[*]<A HREF="http://infilmbox.com/?geek" TARGET=_blank>film - writers - reviewers - reporters - designers
</A>
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Old 01-01-2001, 08:38 PM   #9
YeahBuddy
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Unhappy

Wow, this is a great thread! Just came back from being out of town, and was very happy to see this discussion going. I am going to plan to go with Tera-Byte, since I know they're a reputable company with many users on this forum. Chazhound's problems seem annoying, but since I haven't the faintest idea of what all this htaaccess business is http://geekvillage.com/ubb/smile.gif SSI might end up being important, though, so keep us posted on whether you can get that running.
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Old 01-01-2001, 10:15 PM   #10
Steve_S
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Arrow

If a file name starts with the "." character it makes the little "puppy" invisible.

Issue this command via Telnet to see all the files including the invisible ones:

ls -al

If your box has pico which has nothing to do with Hot Sauce but rather is an easy to use editor then open the file with:

pico .htaccess

It's easy to use.

HTH



------------------
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Steve_S
Your Administrator
FREE Ecards for your site. Your pages and images = $$$ Tons of features. We host the script. The easy way to learn who links to your site in the major engines.
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Old 01-02-2001, 12:03 AM   #11
zMan
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Chaz,

If the page you are trying to use SSI on ends with a .html or .htm extension, it will not work. You need to rename the files with SSI in them to .shtml with Tera-Byte.

Take care!

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Old 01-02-2001, 12:28 AM   #12
Steve_S
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http://geekvillage.com/ubb/smile.gif or you can create a .htaccess file which goes in the root/publick directory and contains this line:

AddHandler server-parsed .html .htm .shtml

Please do this at your own risk. This is a pure ASC file with permissions set to 777

This elimates the need to rename your pages to .shtml

You can also add these lines:

ErrorDocument 400 /error.html
ErrorDocument 403 /error.html
ErrorDocument 404 /error.html
ErrorDocument 500 /error.html

Then create your error.html page with a redirect on it or whatever you want. This eliminates those ugly 404s.

HTH


------------------
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Your Administrator
FREE Ecards for your site. Your pages and images = $$$ Tons of features. We host the script. The easy way to learn who links to your site in the major engines.
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Old 01-02-2001, 10:47 AM   #13
Chazhound

 
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Thanks much for all the suggestions!

I tried ftp software to upload the file in the correct mode and with permissions set to 777. The file of course dissappears and it does not work after testing it.
I re-edited the .htaccess and tried the procedure again and nothing.

I will attempt some of the other suggestions but no little about telnet and nothing about pica http://geekvillage.com/ubb/frown.gif

I also use Interland and OEM for hosting and I can see the .htaccess just fine on their servers.

Wish tera-byte would answer...

Chazhound
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Old 01-04-2001, 03:17 PM   #14
Chazhound

 
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Well, I heard back from Steve at Tera-Byte, so hopefully I can finally get my site back in order.

I am really impressed with the server speed http://geekvillage.com/ubb/smile.gif

Chazhound
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Old 01-08-2001, 07:20 PM   #15
Chazhound

 
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Well, my postcard site is still malfuntioning because SSI doesn't work on my tera-byte server.

Don't know why they won't answer their email but I will have to move on if I don't get this resolved this week.

I will send one more email and maybe they will respond...

Chazhound


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