View Full Version : Network Solutions - Bah Humbug
01-10-2001, 01:11 PM
Yes I can remember when network solutions was the only game in town. I can remember back probably nearly two years ago in this very forum when I shared horror stories of web transfers that took weeks to correct, only after waiting on the phone for an hour, on a toll call to correct it.
With all the new players in town now, you think maybe I'd try someone new.
Well over a month ago I registered a name on a whim with Network Solutions, via their web site. Their site quickly and efficiently took the cash from my credit card, but what to my wondering eyes should appear, but my name is no registered!!!
I used the help section of their website to fill out all the cute e-mail forms to tell them my problem. In fact I've done that about six times. In fact I've e-mailed back the e-mails telling them that they are not reading my e-mails. The replies appear to be simply form e-mails, stating things like "I'm sorry your order could not be processed now, please try again." FORGET THE ORDER I WANT MY MONEY BACK!!!!!
I should have learned my lesson from past experiences, not to use Network Solutions, but alas, I must be getting senile in my old age.
If I have just saved just one webmaaster the pain that I have suffered, then this post has not been in vane.
01-10-2001, 03:25 PM
Hi Q http://geekvillage.com/ubb/smile.gif
Yes, I vividly recall those days very well. For those that don't know, Questy is a "Retired But Not Forgotten" moderator of this Forum who served our Community for over one year. We owe much of our growth and solid foundation to his outstanding efforts and of course let's not forget the outstanding folks those that came before him and those that came after him http://geekvillage.com/ubb/smile.gif
What really makes my pacemaker beep is the fact that NS does not immediately release expired domains. Please draw your own conclusions about what happens to the "cherries" which I have seen at greatdomains.com in the pop up special. It appears they hold these domains for a few weeks.
For this reason plus yours I concur on never using them. Even if they lower their prices my comfort level is much higher with 000domains.com
Just yesterday I registered a domain with 000domains, immediately changed the DNS with them to my own box. Even before the reg had propagated to whois.net. Today the domain resolves.
What more could a Geek want http://geekvillage.com/ubb/smile.gif
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01-10-2001, 05:23 PM
I've been trying to transfer ownership of one of my domain names for roughly a year now...I have had the damned NSI forms notarized twice now and done the whole song and dance and for some reason NSI just won't do it. Now, finally the registration for the domain is expiring and I just renewed the registration with 000domains.com and I expect the transfer will go smoothly once it switches over to 000domains.com. Am I correct in assuming this?
01-10-2001, 06:06 PM
I still have my top two domains with NitWit Delusions.
They really aren't that bad.
When I need changes I just call them on the phone and act stupid and they hand walk me through the changes even emailing me and receiving it back. They then make the changes and send me verification. The service is great!
Before, I tried every way possible to follow their complex system to properly make simple DNS changes. It is just plain inefficient.
If you call and complain, it will take longer... But if you call and act like a newbie you may get faster service http://geekvillage.com/ubb/smile.gif
Doubt if this will work with name changes...
No doubt, as Steve stated, 000domains rules!
01-11-2001, 03:39 AM
"Retired But Not Forgotten"
The rumors of my death have been greatly exaggerated.
Maybe I'll be a little less forgotten if I start hanging out here again http://geekvillage.com/ubb/wink.gif
[This message has been edited by Questy (edited 01-11-2001).]
01-11-2001, 05:21 AM
If I was you, I'd keep all the documentation e-mails, dates of calls, etc. Then phone your credit card company. Don't leave the 2nd part too long as there is a time limit with most companies, I think.
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I can't believe NS still use those awkward forms to process changes to domains, when their competitors all use convenient, fast, web-based administration panels.
I, too, have been trying to transfer ownership of a domain name for over a year, and haven't had any luck.
I've been using Register.com and NameRegistrars.net lately, but will check out 000domains, since you guys seem to have only positive words to say about them.
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01-13-2001, 09:45 AM
NS thinks they're the government. I was planning on moving my domains to 000domains before they expired, but had one that lapsed as I was occupied with other things.
It "expired" December 4th. I waited for it to come available again to no avail. So the other day I went to NS and, on a lark, attempted to "renew" it. No problem.
In the confirmation I received, they state:
"Your domain name is renewed for 1 year(s) and is registered until Dec 4, 2001."
Dec 4? Excuse me! This isn't a car registration I'm obligated to renew. In my eyes, the one year period I paid for should begin on the 11th of January.
01-17-2001, 08:49 PM
The saga continues. It's not even so much the price of the domain that I've lost, as much as it is the unbelievable poor service that depresses me. Then again maybe Net Sol reads this forum and thats part of the problem. http://geekvillage.com/ubb/wink.gif
Anyhow, just an update on the problem, this week...
Monday, a call to the billing department
Tuesday, a fax of my credit card statement, to prove that they took the money, with a cover letter stating all that I have done, along with my "case number."
As of now, still no word.
I'm not usually one to make a public spectacle of a complaint, but my dealings with Net Sol have been unbelievably bad! http://geekvillage.com/ubb/frown.gif
RE: >> NS thinks they're the government.
ABSOLUTELY! They move with the speed and attitude of a government agency!
01-18-2001, 07:15 PM
I sold one of my sites last year, and at the time it was with NetSol, Long story short, they ******* up my transfer 3 times over 8 months, i was so ticked off that i paid the $200 for the express transfer, however, it still took them another 3 weeks for that to go thru, then they charged my CC, even tho the transfer wasnt within 72hrs, Sadly, i couldnt dispute the CC charge cose i was stuck in the hospital for a month, and didnt have the time http://geekvillage.com/ubb/frown.gif Im sooo glad i found 000domains, i have moved all my domains there, and registered quite a few more. I will never go back to NetSol
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